Privacy Policy

Last Updated: March 2026

ZenAgentic ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website or use our AI Voice Agent Services (the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our Services, including information:

Personal Data: By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.
Conversational Data: Audio recordings, transcripts, intent classifications, and metadata generated when end-users interact with our AI Voice Agents deployed on your properties.
Technical Data: About your internet connection, the equipment you use to access our Services, and usage details, collected automatically as you navigate through the site (e.g., IP addresses, browser types, interaction analytics).

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Services and their contents to you.
To provide you with information, products, or services that you request from us.
To train, optimize, and improve our artificial intelligence models and voice recognition systems. Note: We anonymize and redact Personally Identifiable Information (PII) before utilizing conversational data for aggregate model training.
To fulfill any other purpose for which you provide it, such as processing a calendar booking or initiating a service audit.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, APIs (including Large Language Model providers like OpenAI or Anthropic, subject to their strict zero-retention enterprise agreements), and other third parties we use to support our business.
To fulfill the purpose for which you provide it.
To comply with any court order, law, or legal process, including responding to any government or regulatory request.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All conversational and personal data is encrypted in transit and at rest using industry-standard protocols. However, the transmission of information via the internet and voice networks is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

5. Your State Privacy Rights

Depending on your state of residence (such as California, Virginia, Colorado, Connecticut, or Utah), you may have specific rights regarding your personal information, including the right to request access, correction, deletion, or portability of your data. To exercise any of these rights, please contact our legal department.

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